FAQs

Our inventory is constantly updating. If an item status displays as out of stock or back order, please contact us by email at sales@ovo.com.hk or call 2527 6088 / 2529 8168.

To check product availability, please contact us through our message box, email us at sales@ovo.com.hk, or call us at 2527 6088.

Customers can choose to pick-up at one of our shops, or we can deliver it to a local address of your choosing. Delivery fees vary according to different products and destination. Please click here for more details.

Yes, we do ship internationally. If you would like to have your purchase delivered overseas, we can provide you with an overseas carrier quotation. For any inquiries, please email us at sales@ovo.com.hk or call us at 2527 6088 / 2529 8168.

You should receive in stock items within 14 days. Please allow extra time for your order to be processed during public holidays. Please contact us about back orders, out of stock items and customized items for lead times. Please also note that delays may occur as a result of pending payment authorizations.

Yes. In stock items will be available for collection at your chosen shop within 7 days of order confirmation. We will contact you as soon as your order is ready for pickup. You can choose to pick up at the below locations:

OVO flagship store g/f, 1 wanchai road, wanchai +852 2527 6088

OVO horizon plaza 5/f horizon plaza, ap lei chau +852 2529 8168

Purchased items will be kept for one (1) month from the date of full payment of goods free of charge, following which we shall charge a rate of HKD20 per cubic meter per day with a minimum of 1 cubic meter.

Unfortunately, we can only accept payment in Hong Kong Dollars for the time being.

There are several reasons why your transaction might have been declined. The most common issue is a failure in transaction authentication during the payment process. Please contact your card issuing bank to ensure your card is registered with Verified by VISA (VBV) or MasterCard Secure Code (MSC). Also, double-check that all the information you entered is correct.

Ensure all the information you entered is correct and free of spelling mistakes. Avoid using abbreviations for place names. If everything seems correct but the payment still fails, please contact us at sales@ovo.com.hk, and we'll assist you as soon as possible.

If you need to change your order after payment, please email us at sales@ovo.com.hk at least 10 days before the delivery date. We'll do our best to accommodate your request, but please note that we may not be able to guarantee the same delivery or assembly date after changes are made.

Unfortunately OVO gift vouchers or cash coupons cannot be used on the OVO Online Store. For further information, please contact us at 2527 6088 or email us at sales@ovo.com.hk

Any claim regarding damaged or defective goods must be made on the day of delivery or collection. Notwithstanding the foregoing, within 7 days of purchase, all stocks items purchased from us can be brought back to us in exchange for other items we offer upon presentation of the original of this invoice and the packing for the items provided that there has been no use of nor damage to or scratches on the item. There shall only be one chance of exchange per item purchased.