Collection and Use of Personal Information
Here are some examples of the types of personal information OVO Group may collect and how we may use it:
What personal information we collect
When you create an OVO account, purchase a product, register for OVO membership at an OVO Retail Store, connect to our services, contact us including by social media, we may collect a variety of information, including your name, mailing address, phone number, email address, contact preferences, device identifiers, IP address, location information, credit card information and profile information where the contact is via social media.
How we use your personal information
The personal information we collect allows us to keep you posted on OVO Group’s latest product announcements, promotion updates, and upcoming events. If you don’t want to be on our mailing list, you can opt-out anytime by clicking the unsubscribe button in any of our newsletters, updating your preferences at www.ovo.com.hk or send an email to firstname.lastname@example.org
We also use personal information to help us create, develop, operate, deliver, and improve our products, services, content and advertising, and for loss prevention and anti-fraud purposes.
We may use your personal information, including date of birth, to verify identity, assist with identification of users, and to determine appropriate services.
From time to time, we may use your personal information to send important notices, such as communications about purchases and changes to our terms, conditions, and policies. Because this information is important to your interaction with OVO Group, you may not opt out of receiving these communications.
We may also use personal information for internal purposes such as auditing, data analysis, and research to improve OVO Group’s products, services, and customer communications.
If you enter into a sweepstake, contest, or similar promotion we may use the information you provide to administer those programs.
If you apply for a position at OVO Group or we receive your information in connection with a potential role at OVO Group, we may use your information to evaluate your candidacy and to contact you. If you are a candidate, you will receive more information about how OVO Group handles candidate personal information at the time of application.
Collection and Use of Non-Personal Information
We also collect data in a form that does not, on its own, permit direct association with any specific individual. We may collect, use, transfer, and disclose non-personal information for any purpose. The following are some examples of non-personal information that we collect and how we may use it:
When you use our website, we may keep an activity log that does not identify you individually and cannot be used to identify the identity of any particular user. Generally, we collect and store the following categories of Non-Personal Data:
Information about your device that you use to access our website. This information may include the device name, IP address, operating system and version, the type of network and mobile Internet browser you use, the browser’s type and configuration, the geo-location information and other unique device identifiers of the device, browsing preferences such as language settings and font size etc.
Information about your use of the website including without limitation: the domain names you visit and the specific actions you take on the website, the number of new or returning visits, statistics on the pages visited and referred, a reading history of the pages, search terms used and search results, error and crash statistics, traffic data (such as time, duration and date of access).
We may collect and store details of how you use our services, including search queries. This information may be used to improve the relevancy of results provided by our services. Except in limited instances to ensure quality of our services over the Internet, such information will not be associated with your IP address.
If we do combine non-personal information with personal information the combined information will be treated as personal information for as long as it remains combined.
Cookies and Other Technologies
As is true of most internet services, we gather some information automatically and store it in log files. This information includes Internet Protocol (IP) addresses, browser type and language, Internet service provider (ISP), referring and exit websites and applications, operating system, date/time stamp, and clickstream data. We use this information to understand and analyze trends, to administer the site, to learn about user behavior on the site, to improve our product and services, and to gather demographic information about our user base as a whole. OVO Group may use this information in our marketing and advertising services.
In some of our email messages, we use a “click-through URL” linked to content on the OVO Group’s website. When customers click one of these URLs, they pass through a separate web server before arriving at the destination page on our website. We track this click-through data to help us determine interest in particular topics and measure the effectiveness of our customer communications. If you prefer not to be tracked in this way, you should not click text or graphic links in the email messages. Pixel tags enable us to send email messages in a format customers can read, and they tell us whether mail has been opened. We may use this information to reduce or eliminate messages sent to customers.
Disclosure to Third Parties
At times OVO Group may provide third parties with certain personal information to provide or improve our products and services, including to deliver products at your request, or to help OVO Group market to consumers. When we do, we require those third parties to handle it in accordance with relevant laws. OVO Group does not sell personal information, and personal information will never be shared with third parties for their marketing purposes.
Integrity and Retention of Personal Information
Your Privacy Rights
You have the right to know whether OVO Group holds your personal data and to request access to and/or correct any inaccuracies of your Personal Data held by us. if you wish to access or correct your Personal Data, or make any related complaint or request, please contact us at email@example.com